Last updated: June 2026
1. Introduction
This Refund Policy explains how TroyConquer handles refund requests for purchases made through our Services. All purchases are subject to this policy.
2. Eligibility for Refunds
To be eligible for a refund, your purchase must meet the following criteria:
- The purchase was made within the last 72 hours
- The purchased items, points, or currency have not been claimed, consumed, or used
- The request is made in good faith and not in violation of our Terms of Service
3. Non-Refundable Items
The following are generally non-refundable:
- Purchases made more than 72 hours ago
- Items, points, or currency that have been claimed, consumed, or used
- Purchases made on accounts that have been suspended or terminated for violating our Terms of Service
- Promotional or discounted items (unless explicitly stated otherwise)
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via Discord
- Provide your account username and the order reference number
- Explain the reason for your refund request
5. Refund Process
We will review your refund request within 48 hours of submission. If approved:
- Refunds will be processed to the original payment method
- It may take 5-10 business days for the refund to appear in your account (timing depends on your payment provider)
- Any in-game items or currency associated with the refunded purchase will be removed from your account
6. Exceptions
We may grant exceptions to this policy at our sole discretion, such as in cases of technical issues or extenuating circumstances.
7. Contact Us
If you have any questions about this Refund Policy, please contact us via Discord.